Monthly Archives: April 2017

 

9 “business strategies” that organisations must avoid at all cost

In this article I want to highlight nine (9) things that organisation should avoid at all cost in order to avoid a public fallout with key stakeholders. 1. Increasing salaries with the hope that business performance will increase- Avoid the temptation to increase staff cost with the hope that business performance or economic environment is […]

Never badmouth your employer

Never badmouth your employer. Yes. No matter how tempting it is to speak ill of your employer or colleagues, do not do it. The thing is, very few places of work are all rosy – in fact, I am yet to come across such a place. No matter how terrible your current workplace is, do […]

Telephone Etiquette for Business Calls

The telephone is probably one of the most important customer touch points. Every company should train its staff on telephone etiquette. There should be a clear and standard way of how employees use phones at your company. People are tarnishing good, professional, brands because of how they handle phone calls.   The rules of telephone […]
Telephone Etiquette for Business Calls (Part 2)

Telephone Etiquette for Business Calls (Part 2)

In my previous article, I outlined that although the telephone is probably one of the most important customer touch points, it is one of the most poorly managed. Every company should train its staff on telephone etiquette. There should be a clear and standard way of how employees use phones at your company. People are […]

How to use 360 Degree Feedback for leadership development

Most people wish they could tell their bosses what they really think about them. The 360-degree assessment was designed with that goal in mind – extracting an honest and insightful look at employees and how they work. A 360 degree feedback is an excellent developmental tool, which provides clear and practical insight into how a […]

Job Evaluation and why every organisation needs it

Job evaluation is a systematic way of determining the relative worth of a job within a particular organisation and categorise them into grades.  The purpose of embarking on a job evaluation systems is to ensure that there is both internal and external equity in the administration of salaries and benefits.  If you have many employees […]
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