Author: Memory Nguwi
Telephone Etiquette for Business Calls
The telephone is probably one of the most important customer touch points. Every company should train its staff on telephone etiquette. There should be a clear and standard way of how employees use phones at your company. People are tarnishing good, professional, brands because of how they handle phone calls. The rules of telephone […]
Telephone Etiquette for Business Calls (Part 2)
In my previous article, I outlined that although the telephone is probably one of the most important customer touch points, it is one of the most poorly managed. Every company should train its staff on telephone etiquette. There should be a clear and standard way of how employees use phones at your company. People are […]
How to use 360 Degree Feedback for leadership development
Most people wish they could tell their bosses what they really think about them. The 360-degree assessment was designed with that goal in mind – extracting an honest and insightful look at employees and how they work. A 360 degree feedback is an excellent developmental tool, which provides clear and practical insight into how a […]
Job Evaluation and why every organisation needs it
Job evaluation is a systematic way of determining the relative worth of a job within a particular organisation and categorise them into grades. The purpose of embarking on a job evaluation systems is to ensure that there is both internal and external equity in the administration of salaries and benefits. If you have many employees […]
Good Bye to Annual Salary Increases
Zimbabwean companies to a large extend have now realised that increasing fixed remuneration like basic salaries and allowances is a risky affair. The majority of companies are on the brink of collapse as a result of poor judgment when it comes to managing remuneration. Others have adjusted salaries haphazardly resulting in unsustainable wage bills. Others […]
Nepotism Prevalence in the Workplace Survey Report
Introduction This report presents the results of a study to find out the prevalence of nepotism within Zimbabwean workplaces. A total of 1 173 employees responded to the survey. The Wikipedia definition of nepotism is “Nepotism is based on favouritism granted to relatives in various fields, including business, politics, entertainment, sports, religion and other activities.” Methodology A questionnaire […]
Why Most Performance Management System are a Waste of Time and Resources
Most performance management systems suffer from two main persistent problems; measurement problem and feedback problem. Regardless of what your system is called, these are the main problems that render most performance measurement systems useless. I know a lot of organisations have different systems, some very old and some new, and with fancy names. Unless and […]
Talent Shortage Survey Report
Introduction The aim of this research was to investigate whether Zimbabwe has skills shortage or not. Participant Profile Participants were drawn from 19 industries with most of them coming from manufacturing, mining, I.T and Telecommunications, and financial services. The Headcount from the participating organizations ranges from a minimum of 11 employees to […]
Human Resources Best Practices Survey Report
Introduction The H.R Best Practices Survey is conducted to understand the best practices of organisations in terms of the basic H.R functions. It is also conducted to understand measures that should be taken while implementing H.R practices. Employees including H.R managers are asked questions related to their employment and the general economic environment. Data for […]
Critical Thinking Skills Research Report
Introduction This report contributes to Industrial Psychology Consultants goal to help leaders understand the forces transforming the local and global economy, improve company performance, and work for better national policies. The report is in-line with our mission of maximizing returns on human capital. As with all Industrial Psychology Consultants research, this work is independent […]
