Articles
Why are companies struggling to implement performance management systems?
In this article I want to share my experience in implementing performance management systems and why companies fail to build a performance culture. At face value every organisation wants to claim that they have a functional performance management system, however, in reality there is no value added to the business by the performance management systems. […]
It matters to be the Best Employer
Being a best employer should be of concern to every organisation. Building a good employer brand ensures that the organisation will be able to attract and retain competent employees. With unprecedented staff turnover and brain drain it is imperative for organisations to create an environment that allows employees to be engaged in their work. Organisations […]
What every CEO needs to know about employee remuneration
Employee remuneration, besides it being one of the major expenses most businesses incur, very few CEOs understand how it should work. They rely mostly on the human resources manager for advice. This is all good but it’s better to get advice when you have a basic understanding of remuneration systems to avoid being misled. Pay structure […]
Is Talent and Performance Portable?
Let us start by defining talent in order to put context into this discussion. I know most HR people want to look at talent as every employee in their organisation. That approach to talent management does not give the maximum impact on your business. Talented people are able to achieve the same or better than […]
Poor Organisational Structures Affect Performance
People say structure follows the strategy and that is true. You should leverage your organisational structure to deliver on your strategy. In practice, though strategies change more frequently, organisations are rarely structured to follow the strategic priorities of the business. Most structures we see in practice are meant to serve personal interests of executives instead […]
When customer service training is a waste of time
A number of organisations spend big on customer service training with the hope that the business will benefit in terms of new business and customer retention. However, in reality, the benefits are very minimal if any. The reason why customer service does not work in most cases is due to the approach used to deal […]
Why workforce planning matters for every business
Memory Nguwi caught up with Tracy Smith (USA) to explore how workforce planning can help businesses reduce workforce management risk. She is an expert on analytics (HR, diversity, supply chain, purchasing, quality, customer service, ops), a business author, and speaker. She regularly advises companies on how to apply analytics in a practical and cost-effective way. […]
Individual Personality, Emotional Intelligence, and Life Outcomes
Memory Nguwi caught up with Steve Hunt (Senior Vice President Human Capital Management Research at SAP SuccessFactors) to discuss how personality and emotional intelligence impact on life outcomes. MN: What is individual personality and can it be changed or improved? SH: Personality is often defined as a natural tendency to display certain kinds of […]
Why some organisations always hire the wrong people
The cost of making wrong hiring decisions is enormous but we still find organisations not paying attention to how they bring in new employees into the organisation. In most businesses, the quality of the people in the organisation is the single most important contributor to business performance more than access to capital and other resources. […]
What drives unethical behaviour in Board Members and Executives
Sometimes I get puzzled when I see organisations spending a lot of money training Non- Executive Directors and Executives Directors specifically targeting to reduce unethical conduct. I guess the belief in those championing such training is that these senior executives are involved in unethical behaviour because they do not know what is right and wrong. […]
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