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Succeeding in this environment will depend on the caliber of employees that you have

Have you ever wondered why some organisations are perennial underachievers? Regardless of the amount of money poured into these organisations they still fail to perform. Some of them have blamed both the political and economic environment for their failures. The honest truth about these organisations is that they just do not have the right talent […]
How serious are you about good customer service?

How serious are you about good customer service?

Poor customer service in Zimbabwean companies remains a cause for concern. There are some companies that pride themselves on good customer service and really put effort into ensuring that their customers are served well. There are however, other companies which do not seem to make an effort, or to be bothered at all, by customer […]

Why Indigenous Companies Fail

The number of indigenous companies that are folding and have folded has increased significantly. My view is that most of these companies are failing because of weak governance systems, weak human resources systems, lack of capacity, weak financial systems and lack of funding.   I will address the human resources issues first.  In most indigenous […]

Are you getting paid what you are worth?

Are you getting paid what you are worth? What are your chances of earning more if you changed employers? When an interviewer asks you how much you want as pay if you get the job, do you know how much you should ask for? You probably do not have answers to these questions because payroll […]
Why is Human Resources not achieving the desired impact?

Why is Human Resources not achieving the desired impact?

Despite several declarations by senior executives that their human resource is their greatest asset, the situation on the ground in most organisations does not support this claim. With the exception of those organisations where best practice policies have been crafted and are implemented professionally, the majority of organisations have no human resources practices to talk […]

Wages and Competitiveness, 2017 and beyond

The biggest challenge facing Zimbabwean organisations today is to manage wages and salaries against the worsening economic environment. This is the time for the country, industry and individual organisations to rethink their remuneration systems. The major problems which I have alluded to in my previous articles are that wages and salaries are based on grade […]

The Best Way to Recruit Senior Managers

Strong managers build strong companies. Your company’s success depends on having managers who make effective decisions and motivate other employees to perform to the best of their abilities. Without strong management, short and long –term goals of profit, customer satisfaction and employee retention do not stand a chance. How do you know if the candidates […]

Why Zimbabwean CEOs Fail

Looking at the rate at which companies are closing and going into bankruptcy, you are tempted to question the leadership in some of the organisations. I know the government is contributing to some of the company closures due to policy issues, especially lack of policy coherence and consistency. My hypothesis is that Zimbabwean CEOs fail […]

9 Issues to consider when restructuring your organisation

Your organisations at some stage in the future will need to go through some form of reorganisation, transformation or restructuring. Restructuring assignments are complex and many of them fail to create the value the stakeholders would be anticipating. Having witnessed many such projects, I would like to share some of my observations. My first observation […]

You may not have a job tomorrow morning

I wrote this article in 2012 but I thought I would republish it. I think it applies now more than before. I am shocked by the level of complacency that I see in many organisations. This complacency is seen through all levels of employees. People see things going wrong and they say “it has nothing […]
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