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Poor Organisational Structures Affect Performance

People say structure follows the strategy and that is true. You should leverage your organisational structure to deliver on your strategy. In practice, though strategies change more frequently, organisations are rarely structured to follow the strategic priorities of the business. Most structures we see in practice are meant to serve personal interests of executives instead […]

When customer service training is a waste of time

A number of organisations spend big on customer service training with the hope that the business will benefit in terms of new business and customer retention. However, in reality, the benefits are very minimal if any. The reason why customer service does not work in most cases is due to the approach used to deal […]

Survey Report: Sexual Harassment Survey 2018

In a bid to continuously provide a work environment in which all individuals are treated with respect and dignity, sexual harassment at work should be eradicated. This particular research sought to estimate the prevalence of sexual harassment in the work place and how well employees are aware of their rights with regards to sexual harassment […]

Why workforce planning matters for every business

Memory Nguwi caught up with Tracy Smith (USA) to explore how workforce planning can help businesses reduce workforce management risk. She is an expert on analytics (HR, diversity, supply chain, purchasing, quality, customer service, ops), a business author, and speaker. She regularly advises companies on how to apply analytics in a practical and cost-effective way. […]

Individual Personality, Emotional Intelligence, and Life Outcomes

Memory Nguwi caught up with Steve Hunt (Senior Vice President Human Capital Management Research at SAP SuccessFactors) to discuss how personality and emotional intelligence impact on life outcomes.   MN: What is individual personality and can it be changed or improved? SH: Personality is often defined as a natural tendency to display certain kinds of […]

Survey Report: Is Ordinary Level Maths Necessary To Enter Into College?

This report is part of a series of research we do on a regular basis to assist, professionals, aspiring and seasoned, business leaders and employees make better decisions that uplift the performance of their organisations. The aim of this particular research was to evaluate whether the general workforce in Zimbabwe perceive the policy of Ordinary […]

Why some organisations always hire the wrong people

The cost of making wrong hiring decisions is enormous but we still find organisations not paying attention to how they bring in new employees into the organisation. In most businesses, the quality of the people in the organisation is the single most important contributor to business performance more than access to capital and other resources.  […]

What drives unethical behaviour in Board Members and Executives

Sometimes I get puzzled when I see organisations spending a lot of money training Non- Executive Directors and Executives Directors specifically targeting to reduce unethical conduct.  I guess the belief in those championing such training is that these senior executives are involved in unethical behaviour because they do not know what is right and wrong. […]

Are leaders born or bred?  A Perspective from an Organisational Development Expert

Memory Nguwi caught up with one of the leading Organisation Development Experts from the USA and explored what makes a leader. Gilmore Crosby is the President at Crosby & Associates – Leadership and Organisation Development Experts MN: What is leadership? GC: While there are many possible answers, such as the ability to inspire others to […]

How to improve your recruitment procedure for graduate trainees

It does not make business sense to waste company resources training people who are not trainable or who do not have the qualities to fit into your organisational culture. When selecting people for trainee positions such as Graduate Trainees or Apprenticeship candidates it pays to invest in the selection of the right candidates.    Employees […]
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