Tag: Capitalk 100.4 FM

 

When customer service training is a waste of time

A number of organisations spend big on customer service training with the hope that the business will benefit in terms of new business and customer retention. However, in reality, the benefits are very minimal if any. The reason why customer service does not work in most cases is due to the approach used to deal […]

Why workforce planning matters for every business

Memory Nguwi caught up with Tracy Smith (USA) to explore how workforce planning can help businesses reduce workforce management risk. She is an expert on analytics (HR, diversity, supply chain, purchasing, quality, customer service, ops), a business author, and speaker. She regularly advises companies on how to apply analytics in a practical and cost-effective way. […]

Why some organisations always hire the wrong people

The cost of making wrong hiring decisions is enormous but we still find organisations not paying attention to how they bring in new employees into the organisation. In most businesses, the quality of the people in the organisation is the single most important contributor to business performance more than access to capital and other resources.  […]

What drives unethical behaviour in Board Members and Executives

Sometimes I get puzzled when I see organisations spending a lot of money training Non- Executive Directors and Executives Directors specifically targeting to reduce unethical conduct.  I guess the belief in those championing such training is that these senior executives are involved in unethical behaviour because they do not know what is right and wrong. […]

Are leaders born or bred?  A Perspective from an Organisational Development Expert

Memory Nguwi caught up with one of the leading Organisation Development Experts from the USA and explored what makes a leader. Gilmore Crosby is the President at Crosby & Associates – Leadership and Organisation Development Experts MN: What is leadership? GC: While there are many possible answers, such as the ability to inspire others to […]

How to improve your recruitment procedure for graduate trainees

It does not make business sense to waste company resources training people who are not trainable or who do not have the qualities to fit into your organisational culture. When selecting people for trainee positions such as Graduate Trainees or Apprenticeship candidates it pays to invest in the selection of the right candidates.    Employees […]
What Makes Teams Successful in Organisations

What Makes Teams Successful in Organisations

When people work together as a team in every endeavor of life they tend to achieve more than individuals. Most organisations have a budget item on team building every year for various teams in the organisation, including executive teams. What is surprising though is that most of the team building interventions fail. They fail because […]

Should individual employee salaries be confidential?

We recently published a research on salary transparency in Zimbabwe. 337 participants responded to this survey. Participants currently occupy various managerial and non-managerial jobs. Participants were drawn from over 18 economic sectors. Recent studies have shown that employees’ negative perception to the pay structure of their respective companies may prove to be harmful to their […]

The right way to set performance goals KPIs and targets for employees

Never assign a performance rating to any employee without first agreeing on what needs to be achieved in terms of goals, key performance indicators and targets.   Before you start setting your performance targets, start by identifying the top priorities for your business, department and individual roles. This makes the process more focused instead of […]
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