Tag: Collin Bhiza

 

People Analytics Q & A with Greta Roberts

In this question and answer session I talk to Greater Roberts from the USA on People Analytics. Greta Roberts is an acknowledged influencer in the field of predictive workforce analytics. Memory Nguwi (MN): What is people analytics? Greta Roberts (GR): (a) To me people analytics goes outside the domain of the workforce.  It can also […]

Telephone Etiquette for Business Calls

The telephone is probably one of the most important customer touch points. Every company should train its staff on telephone etiquette. There should be a clear and standard way of how employees use phones at your company. People are tarnishing good, professional, brands because of how they handle phone calls.   The rules of telephone […]
Telephone Etiquette for Business Calls (Part 2)

Telephone Etiquette for Business Calls (Part 2)

In my previous article, I outlined that although the telephone is probably one of the most important customer touch points, it is one of the most poorly managed. Every company should train its staff on telephone etiquette. There should be a clear and standard way of how employees use phones at your company. People are […]
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