Tag: Collin Bhiza

 

Crafting the Right Human Resources Policies for Your Organisation

In many organisations human resources policies and procedures are non-existent and if they are there, they are hopelessly outdated as to be practically useless. Some companies prefer not to develop written policy statements, arguing that if they put policies in writing, the company must follow these under all circumstances, even if doing so may be […]

Mistakes organisations make when carrying out a skills audit

A skills audit is a process of taking stock of what skills are within the organisation versus what is expected. The skills audit should always cover the following, and this is in order of priority: cognitive ability; organisation specific competencies; technical competencies (specific to each job family or role, for example, finance employees must know […]
Human resources issues that SMEs need to take note off

Human resources issues that SMEs need to take note off

Small to Medium Enterprises like large organisations face a number of human resources challenges that need to be tackled for the organisation to work efficiently. Unlike large organisations, small to medium enterprises normally take human resources issues for granted. They normally start taking action when things are already out of control. Small to medium enterprises […]

People Analytics Q & A with Greta Roberts

In this question and answer session I talk to Greater Roberts from the USA on People Analytics. Greta Roberts is an acknowledged influencer in the field of predictive workforce analytics. Memory Nguwi (MN): What is people analytics? Greta Roberts (GR): (a) To me people analytics goes outside the domain of the workforce.  It can also […]

Telephone Etiquette for Business Calls

The telephone is probably one of the most important customer touch points. Every company should train its staff on telephone etiquette. There should be a clear and standard way of how employees use phones at your company. People are tarnishing good, professional, brands because of how they handle phone calls.   The rules of telephone […]
Telephone Etiquette for Business Calls (Part 2)

Telephone Etiquette for Business Calls (Part 2)

In my previous article, I outlined that although the telephone is probably one of the most important customer touch points, it is one of the most poorly managed. Every company should train its staff on telephone etiquette. There should be a clear and standard way of how employees use phones at your company. People are […]
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