Tag: Human Resources Consultancy

 

When customer service training is a waste of time

A number of organisations spend big on customer service training with the hope that the business will benefit in terms of new business and customer retention. However, in reality, the benefits are very minimal if any. The reason why customer service does not work in most cases is due to the approach used to deal […]

Survey Report: Sexual Harassment Survey 2018

In a bid to continuously provide a work environment in which all individuals are treated with respect and dignity, sexual harassment at work should be eradicated. This particular research sought to estimate the prevalence of sexual harassment in the work place and how well employees are aware of their rights with regards to sexual harassment […]

The right way to set performance goals KPIs and targets for employees

Never assign a performance rating to any employee without first agreeing on what needs to be achieved in terms of goals, key performance indicators and targets.   Before you start setting your performance targets, start by identifying the top priorities for your business, department and individual roles. This makes the process more focused instead of […]
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