Tag: ipcconsultants

 

Productivity Loses  as a result of  Bank Queues Survey Report

Productivity Loses as a result of Bank Queues Survey Report

Introduction This report present the results of a survey to find out productivity loses emanating from bank queues currently being experienced in the banking sector as the government struggles to contain an acute cash shortage. Employees have been losing productive time trying to get cash from banks. Summary of Key Findings • 56.53% of the […]

9 “business strategies” that organisations must avoid at all cost

In this article I want to highlight nine (9) things that organisation should avoid at all cost in order to avoid a public fallout with key stakeholders. 1. Increasing salaries with the hope that business performance will increase- Avoid the temptation to increase staff cost with the hope that business performance or economic environment is […]

Never badmouth your employer

Never badmouth your employer. Yes. No matter how tempting it is to speak ill of your employer or colleagues, do not do it. The thing is, very few places of work are all rosy – in fact, I am yet to come across such a place. No matter how terrible your current workplace is, do […]

Telephone Etiquette for Business Calls

The telephone is probably one of the most important customer touch points. Every company should train its staff on telephone etiquette. There should be a clear and standard way of how employees use phones at your company. People are tarnishing good, professional, brands because of how they handle phone calls.   The rules of telephone […]
Telephone Etiquette for Business Calls (Part 2)

Telephone Etiquette for Business Calls (Part 2)

In my previous article, I outlined that although the telephone is probably one of the most important customer touch points, it is one of the most poorly managed. Every company should train its staff on telephone etiquette. There should be a clear and standard way of how employees use phones at your company. People are […]

How to use 360 Degree Feedback for leadership development

Most people wish they could tell their bosses what they really think about them. The 360-degree assessment was designed with that goal in mind – extracting an honest and insightful look at employees and how they work. A 360 degree feedback is an excellent developmental tool, which provides clear and practical insight into how a […]

Job Evaluation and why every organisation needs it

Job evaluation is a systematic way of determining the relative worth of a job within a particular organisation and categorise them into grades.  The purpose of embarking on a job evaluation systems is to ensure that there is both internal and external equity in the administration of salaries and benefits.  If you have many employees […]

Nepotism Prevalence in the Workplace Survey Report

Introduction   This report presents the results of a study to find out the prevalence of nepotism within Zimbabwean workplaces. A total of 1 173 employees responded to the survey. The Wikipedia definition of nepotism is “Nepotism is based on favouritism granted to relatives in various fields, including business, politics, entertainment, sports, religion and other activities.” Methodology   A questionnaire […]
Why Most Performance Management System are a Waste of Time and Resources

Why Most Performance Management System are a Waste of Time and Resources

Most performance management systems suffer from two main persistent problems; measurement problem and feedback problem. Regardless of what your system is called, these are the main problems that render most performance measurement systems useless.  I know a lot of organisations have different systems, some very old and some new, and with fancy names. Unless and […]
Talent Shortage Survey Report

Talent Shortage Survey Report

Introduction   The aim of this research was to investigate whether Zimbabwe has skills shortage or not.   Participant Profile   Participants were drawn from 19 industries with most of them coming from manufacturing, mining, I.T and Telecommunications, and financial services. The Headcount from the participating organizations ranges from a minimum of 11 employees to […]
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