Looking at our situation in Zimbabwe we have seen of late most senior executives being dismissed for various reasons. Some of the reasons are genuinely related to poor performance but a large number of these are on the basis of personality clashes between the Board and the concerned executives. In this article, I want to […]
A number of organisations spend big on customer service training with the hope that the business will benefit in terms of new business and customer retention. However, in reality, the benefits are very minimal if any. The reason why customer service does not work in most cases is due to the approach used to deal […]
The cost of making wrong hiring decisions is enormous but we still find organisations not paying attention to how they bring in new employees into the organisation. In most businesses, the quality of the people in the organisation is the single most important contributor to business performance more than access to capital and other resources. […]
It does not make business sense to waste company resources training people who are not trainable or who do not have the qualities to fit into your organisational culture. When selecting people for trainee positions such as Graduate Trainees or Apprenticeship candidates it pays to invest in the selection of the right candidates. Employees […]
Never assign a performance rating to any employee without first agreeing on what needs to be achieved in terms of goals, key performance indicators and targets. Before you start setting your performance targets, start by identifying the top priorities for your business, department and individual roles. This makes the process more focused instead of […]
Take a look at the current cost of living dashboard, representing the real time costs incurred by the Zimbabwean citizens. The dashboard shows costs at different levels of employment that is Executives, Middle Management and Lower levels.