Tag: Zimbabwe Banking Sector Customer Engagement Report – The voice of today’s banking customer

 

Zimbabwe Banking Sector Customer Engagement Report – The voice of today’s banking customer

Zimbabwe Banking Sector Customer Engagement Report – The voice of today’s banking customer

Introduction The survey focus was to gauge customer engagement in the banking sector in Zimbabwe. Customer engagement is defined as the strengthening of the customer relationship across touch points, including the internet, phone, in person, and through transactions. As reported in this survey, the engagement levels of banking customers in Zimbabwe have changed significantly since […]
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