Operations Coordinator - Customer Service

Main Duties:

• Compiles pre-alert updates by tracking daily updates from the borders
• Monitors duty quotations and verifying accuracy
• Monitors document delivery
• Manages client accounts to ensure no financial leakages are incurred
• Conducts regular client visits
• Tracks of all shipments to ensure cargo is delivered on time
• Communicates with stakeholders on the status of shipments
• Responds to customer enquiries and follows up on leads for potential clients
• Performs reconciliation of client invoices
• Compiles pre-alert updates by tracking daily updates from the borders
• Monitors duty quotations and verifying accuracy
• Monitors document delivery
• Manages client accounts to ensure no financial leakages are incurred
• Conducts regular client visits
• Tracks of all shipments to ensure cargo is delivered on time
• Communicates with stakeholders on the status of shipments
• Responds to customer enquiries and follows up on leads for potential clients
• Performs reconciliation of client invoices

Qualifications:

• Diploma in Customs Legislation & Procedures or equivalent
• Degree in Logistic/Supply Chain or equivalent an added advantage
• Degree/Diploma in Business Management or equivalent an added advantage
• Minimum of 3 years’ experience
• The Chartered Institute of Logistics and Transport (CILT)
• Certified Professional in Supply Management (CPSM)