Operations Coordinator Customer Service

Main Duties:

• Compiles pre-alert updates by tracking daily updates from the borders
• Monitors duty quotations and verifying accuracy
• Monitors document delivery
• Manages client accounts to ensure no financial leakages are incurred
• Conducts regular client visits
• Tracks of all shipments to ensure cargo is delivered on time
• Communicates with stakeholders on the status of shipments
• Responds to customer enquiries and follows up on leads for potential clients
• Performs reconciliation of client invoices

Qualifications:

• Degree in Supply Chain Management/ International Marketing/Business Management
• Diploma in Customs Legislation & Procedures or equivalent
• Minimum of 4 years’ experience in the logistics industry