Patient reception and patient (customer) experience - welcomes patients pleasantly and politely on arrival, assisting with relevant information
Advises patients on the costs of requested tests, co-payments and shortfall requirements.
Checks to ensure that the request form is completed accurately and that all details are included.
Receives samples and checks for sample quantity adequacy, that the samples are collected in the right tubes and containers, and are not leaking in liaison with the Sorting Officer
Allocates system generated bar code number from the Laboratory Information System to the patient test request and samples
Captures all patient and test details on the request form into the system
Obtains identification and medical aid information from each patient to ascertain if the correct patient is being served and adequacy of pathology funding cover and member card validity
Advises paying patients on test prices and available payment modes (mobile, swipe and cash transactions).
Receipts all patient payments in line with the set tariffs and submits all daily takings to Accounts at the end of the day.
Reconciles daily cash receipts against cash in hand and submits reconciled receipts to Finance or any designated finance staff for checking and filing
Provides clients with proforma invoice on request for pre authorisations at their medical aid.
Safeguards cash, receipt books by ensuring that these are kept in a secure place always.
Receives, screens and directs all incoming calls to the appropriate individual or office promptly and accurately in a friendly and courteous manner.
Responds to enquiries, accepts messages and relays the same to the respective personnel as required.
Responds to internal staff telephone queries and arranges for repairs and maintenance of faulty telephone lines.
Notifies drivers and or scientists on sample collection sites and assign the task on the company web application.
Requirements
Diploma/Degree in Business Administration or equivalent professional qualification
2 years of Front Office experience in a healthcare or related environment