FRONT DESK OFFICER

Duties

• Patient reception and patient (customer) experience - welcomes patients pleasantly and politely on arrival, assisting with relevant information
• Advises patients on the costs of requested tests, co-payments and shortfall requirements.
• Checks to ensure that the request form is completed accurately and that all details are included.
• Receives samples and checks for sample quantity adequacy, that the samples are collected in the right tubes and containers, and are not leaking in liaison with the Sorting Officer
• Allocates system generated bar code number from the Laboratory Information System to the patient test request and samples
• Captures all patient and test details on the request form into the system
• Obtains identification and medical aid information from each patient to ascertain if the correct patient is being served and adequacy of pathology funding cover and member card validity
• Advises paying patients on test prices and available payment modes (mobile, swipe and cash transactions).
• Receipts all patient payments in line with the set tariffs and submits all daily takings to Accounts at the end of the day.
• Reconciles daily cash receipts against cash in hand and submits reconciled receipts to Finance or any designated finance staff for checking and filing
• Provides clients with proforma invoice on request for pre authorisations at their medical aid.
• Safeguards cash, receipt books by ensuring that these are kept in a secure place always.
• Receives, screens and directs all incoming calls to the appropriate individual or office promptly and accurately in a friendly and courteous manner.
• Responds to enquiries, accepts messages and relays the same to the respective personnel as required.
• Responds to internal staff telephone queries and arranges for repairs and maintenance of faulty telephone lines.
• Notifies drivers and or scientists on sample collection sites and assign the task on the company web application.

Requirements

• Diploma/Degree in Business Administration or equivalent professional qualification 
• 2 years of Front Office experience in a healthcare or related environment