A highly reputable resort in Malawi is seeking an accomplished and dynamic General Manager. In this role, you will lead our dedicated team and uphold the highest standards of service excellence, ensuring incomparable guest satisfaction.
Application Details:
We encourage qualified candidates from East African countries to apply. As an inclusive employer, we value diverse perspectives and experiences. If you're passionate about luxury hospitality and meet the qualifications, we look forward to receiving your application.
DUTIES AND RESPONSIBILITIES:
- Oversee all aspects of the resort’s operations, including guest services, housekeeping, maintenance, food and beverage, and administration.
- Develop and implement strategies to enhance guest satisfaction, operational efficiency, and profitability.
- Manage, mentor, and inspire a diverse team to achieve excellence in service delivery.
- Maintain and improve the resort’s facilities, ensuring all areas are kept to the highest standard.
- Develop and manage budgets, financial plans, and performance objectives.
- Foster strong relationships with guests, staff, and the local community.
- Ensure compliance with health, safety, and regulatory requirements.
REQUIREMENTS:
- Applicants from East African countries are preferred.
- Proven experience as a General Manager or similar executive role in the hospitality industry.
- Strong leadership and organizational skills.
- Excellent communication and interpersonal abilities.
- Ability to think strategically and solve problems effectively.
- Financial acumen and experience in budget management.
- Commitment to delivering a high level of customer service.
- Familiarity with the local market and cultural context is an advantage.
BENEFITS:
- Competitive salary and benefits package.
- Opportunity to lead a prestigious resort in a beautiful location.
- Career growth and development opportunities.