Responsibilities of the job include:
- Assessing customer requirements and ensuring that these are met.
- Setting customer service standards.
- Attending to customer complaints on quality.
- Investigating and setting standards for quality/health and safety.
- Ensuring that manufacturing processes comply with standards at both national and international level.
- Working with operating staff to establish procedures, standards, systems and procedures.
- Writing management/technical reports and customer service charters.
- Acting as a catalyst for change and improvement in performance/quality.
- Recording, analysing and distributing statistical information.
- Identifying training needs of subordinates
- Conduct quarterly performance appraisals of direct subordinates
- Supervision of all quality/ safety and health staff.
· Bachelors Degree in Production Engineering and Manufacturing, or Chemical Engineering or
· City and Guilds of London Institute Science Laboratory and Quality Assurance Certifications
· Post graduate qualification in Quality Assurance/Systems
· At least five years working experience in a similar position
· Experience in the Construction industry is an added advantage